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Have a question?
Our common questions
Is free shipping available?
Is free shipping available?
Yes, free shipping is available for orders above $3000. View our Shipping and Delivery page for details.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 2–5 business days. Delivery times vary depending on location, carrier schedules, and product type.
Do you offer installation?
Do you offer installation?
Standard delivery is curbside. Additional services such as inside delivery or installation are not included unless specifically arranged.
What should I do if my order arrives damaged?
What should I do if my order arrives damaged?
Inspect your shipment immediately. If there is damage, take photos, keep all packaging, and contact us within 24 hours so we can assist you promptly.
Do your products come with a warranty?
Do your products come with a warranty?
Yes. Pilaray products include structured warranty coverage depending on the product line, covering key components such as frames, springs, and upholstery.
Are there items that cannot be returned?
Are there items that cannot be returned?
Yes. Custom-made products, final sale items, and used or assembled equipment are not eligible for return.